Category Archives: FAQ

Tracking Number

The tracking number can be found in the Shipping notification email. If you cannot find [...]

Shipping Limitations

Not all shipping methods may be available for all orders. Some countries do not offer [...]

I wrote my shipping address incorrectly! What can I do?

Contact us as soon as possible. Please include your order number and your correct full [...]


Customers in most countries will usually have to pay some import duty and possibly other [...]

Returns Policy

All sales are final and returns are not accepted. However, there are some cases in [...]

I paid for my order, but it hasn’t shipped yet!

Please note that depending on the product’s status, we will ship in 2-3 business days [...]

Do you ship to my country?

We ship worldwide. Please note however that some items such as flammables, items that include [...]


A pre-order is an order placed for an item that has not yet been released. [...]


This stock status means we have stock of the item here in our main warehouse. [...]