Category Archives: FAQ
About shipping time with E-Express (with USPS Tracking)
With this shipping method, the tracking number will be provided 2 days after we ship [...]
Tracking Number
The tracking number can be found in the Shipping notification email. If you cannot find [...]
Shipping Limitations
Not all shipping methods may be available for all orders. Some countries do not offer [...]
I wrote my shipping address incorrectly! What can I do?
Contact us as soon as possible. Please include your order number and your correct full [...]
Customs
Customers in most countries will usually have to pay some import duty and possibly other [...]
Returns Policy
All sales are final and returns are not accepted. However, there are some cases in [...]
I paid for my order, but it hasn’t shipped yet!
Please note that depending on the product’s status, we will ship in 2-3 business days [...]
Do you ship to my country?
We ship worldwide. Please note however that some items such as flammables, items that include [...]
Pre-Order
A pre-order is an order placed for an item that has not yet been released. [...]
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