Terms & Conditions

Customer who access, shop and purchase at this web store shall accept without limitation or qualification, all the Terms and Conditions stated and shall automatically be bound by the said terms and conditions upon using the web store. By checking on “ Yes, I agree with the terms and conditions”, you represent that you have read and understood the terms and conditions stated herein and that you agree to be bound by them.

1.Payment Method

1. All payment shall be made within 3 days from the date of order. Failure to do so will result in the cancellation of your order automatically.
2. All payment for the product shall be made in full before physical delivery of products.
3. Customer shall pay for all shipping and handling charges.
4. Customer shall bear all duties and taxes and VAT due in the destination country (For international order).
5. We only accept the following payment methods at this moment:-

•  Direct Bank Deposit into our Vietnam Bank Account.
• Credit Card via Paypal*.
• Payment By PAYPAL*. 

* For Domestic Customer: We accept payment via Bank Transfer, Momo (e-wallet) or COD Shipping

2.Pre-Order Terms

1. Estimated Delivery date shown is provided by the Manufacturer and only for reference. The actual delivery date shall subject to manufacturer actual release date.
2. Under unforeseen circumstances, there may be Shortage of supply by the manufacturer.  Allocation shall then be on “First Come, First Served Basis”. Others shall be placed under the waiting list for the next delivery.
3. In the event that the pre-order item is discontinued by the manufacturer due to whatsoever reason, we shall return the payment in full to customer who has placed the pre-order item.
4. Deposit for Pre-Order item(s) are non-transferable and non-refundable unless stated otherwise.
5. 2DBEAT.com is not liable for any delay by the manufacturer, discontinued of production and shortage in allocation of stock.
6. When the product has been released, and the product has arrived in our warehouse, we will email you a 2nd payment request if we do not receive the 2nd payment within 2 weeks, your order will be cancelled and we will not refund 35% of the deposit you paid before
7. Payment for Pre-Order Items:

• Payment by Direct Bank Transfer: Full payment or Minimum Deposit Required.
• Payment by Paypal: Full Payment.
• ** All Payment for Pre-Order item must be cleared within 15 days upon Notification by 2dbeat.com. Otherwise, your deposit will be forfeited and your order will be canceled.

3.Cancellation of Order & Pre-Order 

1. Customer shall notify 2DBeat.com within 24 hours for any cancellation after payment is made. No cancellations are allowed after you have made the payment or deposit. We apologize for any inconvenience that this may caused.
2. We reserve the right to cancel your order in the event that the product is out of stock or the order has passed the pre-order period from the manufacturer.
3. A 35% cancellation fee will be levied if customers choose to cancel an order after the pre-order deadline is reached. This is because we have placed the order with our supplier and will still have to take the item(s) as stock.
4. When the product has been released, and the product has arrived in our warehouse, we will email you a 2nd payment request if we do not receive the 2nd payment within 2 weeks, your order will be cancelled and we will not refund 35% of the deposit you paid before

4.Payment Disputes & Chargebacks

2DBEAT is committed to customer service and will promptly address any customer claims as detailed in these Terms and Conditions. Because we’re committed to helping you, under no circumstances should you ever contact your credit card company or PayPal to dispute charges from 2DBEAT .

We will make reasonable efforts to solve all genuine customer service problems through refunds, reshipments, discounts or whatever else it takes to reach a fair solution to the problem, and that’s our promise! But we will need to hear from you if a problem has occurred.

2DBEAT vigorously contests any PayPal or credit card disputes or chargebacks filed by customers. Customers who have filed such disputes or chargebacks may be prohibited from using our service, meaning we will accept no further orders from them.

5.After Sales Policy

If the product is damaged or contains defects the user agrees to report said defects to the site within 5 days of receiving the merchandise. The site will then determine the best course of action to be taken. The company will NOT provide service for any reports received after 5 or more days have elapsed from an order’s date of receipt.

a) Exemptions for after-sales

The following conditions are NOT in the coverage of the after-sales policy:

• The product is damaged after opening due to improper installations.
• The product does not match your expectation fully but has no quality defects (Quality defects are judged by using the same batch of normal products as a control group). Common major quality defects are missing parts, damaged parts, and manufacturing errors. The following conditions are not quality defects:
• The actual effects slightly vary from the advised effects in the stock images (The factories might adjust the details in the mass production)
• Some accessories are not removable (although most accessories of the action figures are removable, special designs of some products might lead to a few accessories difficult to be removed, such as jumpsuits, armor, etc.)
• The product has normal errors due to the nature of handmade products (Caused by the differences in the production process, such as small defects, sub-mold line traces, color differences, etc.)
• The outer packaging has slight bumps and dents due to production, packaging, shipping, and other reasons.
• The product has a problem but is self-repairable, such as loose joint connections.
• The product in some special materials changes normally after long storage due to environment and maintenance methods:
• Most figure bodies will be dyed by the clothing after a long time of attachment.
• Some leather-made accessories will change color or have partial flaking.

We cannot provide resolution to any claims if the Video & Photo received does not include the item and shipping label or the paper invoice in the same frame.

Please note that we are unable to accept responsibility for damages limited to a product’s packaging.

Some countries may require that packages be opened during customs inspections. Unfortunately, there is nothing our store can do to prevent this and we cannot be held responsible for the actions of customs officials. Please be advised that we cannot provide compensation or exchanges for any items lost, seized, or damaged during customs inspections.

Because we often list our merchandise before the final products are released, most photos shown on our website are of prototypes or samples provided by the manufacturer. There may be some inconsistencies between the prototypes and the ones actually marketed for mass-production. Additionally, some products have sections that need hand painting at the factory, which may also cause individual differences. These are not considered manufacturer’s defects. Occasionally you may notice small imperfections in paint or parts on your item. These are naturally occurring inconsistencies caused by the mass-production process and are not considered defects.

b) We provide after-sales service for the following conditions, if the problem is NOT listed in the after-sales exemptions.

To avoid some customers abusing the terms to deceive and make things difficult for us, we require customers to provide full evidence to verify that the problem of the product’s defect or missing accessories is NOT caused by the customer, the process applies to new, sealed products with the following process:

Record a full video of the opening of the package clearly showing all the information of the sender, recipient, and tracking code, all corners and edges of the package including shipping tape, and any documents attached to the package (invoice, shipping label,…), clearly shows the package has never been opened, . The video must ensure proper lighting, a resolution of 1080p or higher, and fully show the missing accessories or product defects (excluding cases of non-supported after-sales service mentioned above), the video must NOT be cut or edited, and all actions of opening the box and checking must be within the frame of the video. If the Video does not meet the above conditions, the customer’s complaint will be canceled. After reviewing this Video, we will compare with the video from the surveillance camera when packing the goods to check the authenticity.

Some countries may require that packages be opened during customs inspections. Unfortunately, there is nothing our store can do to prevent this and we cannot be held responsible for the actions of customs officials. Please be advised that we cannot provide compensation or exchanges for any items lost, seized, or damaged during customs inspections.

For products without seals or accessories, we will compare your issue with the video from our surveillance camera of the package inspection process before shipping the package to confirm

• Mis-shipment: If you are willing to keep the product, we can provide you with a discount. Else, you can request a return, the conditions for accepting returns are outlined in the “Returns” section.
• Accessory issues (accessories missing out, damaged, produced in error): There are the following solutions:
  1) Send replacement parts: We will request replacements from the factory and then send them to you at our cost.
  2) Provide a partial refund: If the factory does not have spare parts to provide, we will provide you a partial refund based on the grading of the quality issue and the Max reimbursement value of the parts

c) In case your package appears to be damaged

PLEASE — If you think something may be wrong with your package:

• Take Pictures, Videos before opening, and
• Open it with a post office representative present, if possible. If the item inside was broken, please file a damage report with your local post office. Once you have signed the applicable document and received a copy, please forward a scan of it to us.
• We will then be able to file for insurance compensation with Vietnam Post.

If your parcel was shipped with DHL, UPS please contact us as soon as possible with a clear picture, and video showing both the damage and the paper invoice/shipping label. Our shop will contact DHL to file for compensation. Please do not throw away the shipping documents (invoice, shipping label) until the problem is solved.

d) The grading of quality issues

The chart below lists the common types of quality problems and their grades.

Different gradings correspond to different reimbursement percentages.

• Low: 25%
• Medium: 50%
• High: 100%

e) Max reimbursement value of parts

6.Returns

1.All sales are final and returns are not accepted.

2.Except in the case of we deliver the wrong product, in this case, the product accepted for return must be in new condition, without any signs of use, with all seals intact. Return packages must be properly packaged, after the return request is approved, you will need to properly pack the product and take photos for our final confirmation, then contact the local courier to collect the package (we can provide a shipping label if you are from the United States. If you are from other countries, you will have to purchase the shipping labels by yourself and let us know the postage amount if this request qualifies for postage reimbursement)

3.There are some cases in which local postal services may return your parcel to us because of it being unclaimed, failure to pay import fees, etc. If that happens, we will contact you to arrange reshipment. In case a reshipment fee is required and return shipping fee, our shop will be unable to cover it, therefore we will require that the customer pay for it. Please note that items will be re-shipped in the same condition as they are returned to our store. Postage fees for initial delivery are non-refundable. In addition to the waiting time and product condition, there may be damage during transit such as customs inspection, with additional storage and return charges. We will not refund more than 50% of the product value

7.Product Descriptions and Prices

• All prices are considered to be set at the time an order is placed;
• The site strives to provide only accurate information, however in the event of a pricing error the order will be altered to reflect the correct price;
• In the event of manufacturer price change any affected orders will be altered to reflect the new price.
• We always try to be as accurate as possible on our website. However, we do not warrant that product descriptions or other content of this website are accurate, complete, current, or error-free.
• If a product offered by us is not as described, please contact us as soon as possible. If you have any questions about the nature of an item that are not addressed on our website, you are responsible for asking us before you purchase the item. If you have not asked us before purchasing and the item is not what you expected
• We reserve the right to change or update information (including product descriptions) and to correct errors, inaccuracies, or omissions at any time without prior notice.

8.Invalid Address & Contact Number

1.  Customer shall provide a valid shipping address and contact number while placing order.
2.  Parcel that are returned to us by the courier company due to invalid, incomplete address or invalid Contact Number provided by the customer. Return shipping charges and whatsoever cost incurred shall be borne by the Customer.

9.Additional Terms & Conditions During Sales Period

1. Please refer to Terms & Conditions during the sales period that will be published at “Resent News” section.

10.Product Liability

1. In the event that a product cannot be procured, the site reserves the right to cancel any orders as necessary.
2. The company will send products to the address stipulated by the user on the applicable order form;
3. The site will do its utmost to ensure the accuracy and completeness of product descriptions, however the company accepts no liability for inaccuracies or errors. Current descriptions take precedence over those previous noted;
4. Under law, this site accepts no responsibility whatsoever for damage to or loss of merchandise.

11.Information Published on the Site

1. There is no guarantee regarding the accuracy, timeliness or usability of the information published on the site;
2. The site reserves the right to add, alter, remove, etc. any information provided at any time and without prior notice;
3. The site accepts no liability for any damages incurred by users as a result of any information which is added, altered or removed in this way.

12.Interruption or Discontinuation of Service

1. The site reserves the right to halt or discontinue any and all services at the company’s discretion without prior notice for any of the following reasons:
(1) System trouble, system updates, security checks or any sort of emergency;
(2) In the event of a natural disaster or act of God;
(3) Problems related to ISPs or other communications carriers;
(4) Halt of or discontinuation of service due to technological, operational or any other unforeseen circumstances.
2. The site accepts no responsibility for damages incurred by users or other 3rd parties in the event of service suspension or cancellation.