ll sales are final and returns are not accepted.
However, there are some cases in which local postal services may return your parcel to us because of it being unclaimed, failure to pay import fees, etc. If that happens, we will contact you to arrange reshipment. In case a reshipment fee is required, our shop will be unable to cover it, therefore we will require that the customer pay for it. Please note that items will be re-shipped in the same condition as they are returned to our store. Postage fees for initial delivery are non-refundable.
*Please also note that in the above cases, when orders shipped with DHL Economy, You will have to choose between abandoning the package or paying extra shipping charges due to the very high return shipping cost (3 or 4 times more expensive than the original shipping cost)
We have not encountered any cases where the customer will not receive a package, but to be sure, you should not choose DHL Economy on orders over $500