Shipping Methods

Notice: Starting from September 1, 2020, all orders paid through our Website will switch to DHL service with better rates and faster EMS time (Delivery time of DHL only 7-12 days)
We hope you do not select “Registered Air Small Packet” and EMS in the payment section, because VNPost delays commercial flights, making delivery times up to 2 months.
Best regards

Registered Air Small Packet

EMS

Estimated delivery time

2-6 Weeks7-12 days

Tracking

Limitations

  • Measurements total under 90cm
  • Weight under 2kg
  • Greatest dimension may not exceed 600mm
  • Not available to all countries
  • Cannot ship rechargeable battery items that are not built-in.

Note

  • Fast and economic with tracking
  • Recommended
  • Fast, Safe
  • Highly Recommended
  • Compensation for loss or damage may vary by country.
  • Orders are not eligible for compensation or investigation of non-delivery if 6 months have passed from the shipping date.
  • (Investigation of non-delivery may be requested only after 2 months have passed from the shipping date for all methods)
  • Compensation for loss or damage may vary by country.
  • Compensation is available only if contacted within 1 month from the shipping date for DHL and within 10 days from delivery date for EMS.
  • EMS orders are not eligible for compensation or investigation of non-delivery if 6 months have passed from the shipping date.
  • (Investigation of non-delivery may be requested only after 3 weeks have passed from the shipping date for both EMS and DHL)

In all cases, you are responsible for paying customs fees and for providing any and all documents required by Customs. Failure to pay fees or provide documents may result in the package being sent back to us, and you will be responsible for paying the additional fees and charges for the return shipment (which are often much more expensive than the original shipping cost).

The transit time as mentioned above is just estimated, excludes Weekends, Holidays and delay for Customs checking at original point and destination point. This transit time only measures the time of merchandise transported to main cities of countries, shall not be applied in case of force majeure, epidemic catastrophe.